Your privacy is more than a legal obligation to bento123 – it is a moral responsibility we take seriously every single day. This document clearly and precisely explains how we collect, use, store and protect your personal information as a member of the bento123 platform in Malaysia.
Six core pillars of how bento123 manages and protects the personal data of Malaysian players every day.
All data transmitted between your device and bento123's servers is encrypted using the same SSL 256-bit standard used by leading financial institutions. Your data cannot be read by any third party during transmission.
Bento123 does not sell, rent or disclose members' personal information to any third party for marketing purposes. Your data is used only for the purposes stated in this privacy policy — nothing more.
We do not want Malaysian members to have to wade through hundreds of pages of technical English just to understand their rights. bento123's privacy policy is written in plain Bahasa Melayu that everyone can understand.
All deposits and withdrawals are processed through Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX – licensed and regulated Malaysian financial platforms. Your financial data is never shared with unregulated foreign payment processors.
You have the right to access, correct, download, or request deletion of your personal data at bento123 at any time. We respect individuals' right to control their data and make the process straightforward to exercise.
Your Sports Betting history, Live Casino activity, slots gameplay, and all other activity within your bento123 account is strictly confidential. We do not disclose this information to any party except under a lawful order from the relevant Malaysian authorities.
This Privacy Policy explains how bento123 collect, use, store and protect your personal data when you use our platform. By registering an account or using any bento123 service, you agree to the practices described in this policy. Please read it carefully – we want to make sure it is clear and easy to understand.
Bento123 collects personal information from you through several channels – during account registration, during platform use and through your interactions with our support team. Below are the categories of data we collect along with their purposes:
When you register a bento123 account, we collect the following information:
To meet compliance requirements and facilitate withdrawal processing, bento123 requires identity verification that includes:
All KYC documents are stored in encrypted format and are accessible only by authorised personnel for verification purposes.
Bento123 records all financial transactions for account management and compliance purposes, including:
Bento123 does not directly store your full credit/debit card number or sensitive bank account details. All payment processing via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX is handled by the respective payment platforms in accordance with their own security standards.
All activity on the bento123 platform is recorded, including:
Like most online platforms, bento123 automatically collects certain technical information when you use our platform:
Bento123 does not collect sensitive personal information such as health records, political affiliations, or religious beliefs. The data we collect is limited strictly to what is necessary to operate the platform safely and transparently.
The personal data you provide to bento123 is used solely for legitimate and necessary purposes in operating the platform properly. We do not use your data for unrelated purposes without your consent.
This is the primary purpose of data collection – bento123 uses your information to:
Technical information and transaction history are used by bento123's security systems to:
Bento123 retains transaction records and account information to meet compliance obligations, including anti-money laundering (AML) requirements and know your customer (KYC) standards applicable to the digital financial services industry in Malaysia.
Bento123 uses your phone number to send important service communications, including:
Data Minimisation Principle: bento123 upholds the principle that your data is used only for the purposes stated at the time of collection. If we intend to use your data for a new purpose that differs materially from the original, we will seek your consent beforehand.
This is what most players want to know — who else can see your data? The short answer: very few parties, and only under strict controls. bento123 does not sell or rent your personal data to any party for commercial marketing purposes, without exception.
Bento123 shares necessary data with third parties acting as service providers on our behalf, subject to strict confidentiality agreements. These include:
All third parties are contractually bound to use the data received solely for the specified purposes and must comply with the data security standards we set.
Bento123 may be required to disclose your personal information to the relevant Malaysian authorities in the following circumstances:
For the avoidance of doubt, bento123 expressly confirms that we DO NOT:
Be cautious of anyone claiming to represent bento123 and requesting your personal information through channels outside the platform, such as Telegram, WhatsApp, or unofficial email. The bento123 team will never ask for your password or bank account details through unofficial channels.
Bento123 continually invests in security infrastructure to ensure your personal and financial data is protected at the highest level achievable with current technology.
All sensitive data at bento123 is encrypted at two levels:
Access to bento123 members' personal data is strictly controlled:
Bento123's servers are hosted in internationally certified data centres with multi-layered physical and cybersecurity protections. Data backups are performed regularly, and our disaster recovery systems ensure service continuity and data integrity even in the event of unexpected technical failures.
In the event of a data security incident involving your personal information, bento123 is committed to:
Important Note: While bento123 takes all reasonable security measures, no system is 100% breach-proof. You also play an important role in keeping your account secure – use a strong password, enable two-factor authentication and never share your login credentials with anyone.
Bento123 uses cookies and similar tracking technologies to enhance user experience, maintain platform security, and analyse usage patterns for service improvement purposes.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Mandatory Session Cookies |
Maintaining your login status, account security and the integrity of your gaming session. Without these cookies, the platform cannot function. | Session Only |
| Function Preference Cookies |
Storing your platform preferences such as your selected odds format, display language and other display settings so you do not need to reconfigure them each time. | 30 Days |
| Analytics Performance Cookies |
Collecting anonymous information about how users interact with the platform to help us identify areas for improvement. | 90 Days |
| Security Anti-Fraud Cookies |
Helping bento123's security systems detect suspicious activity and protect your account from unauthorised access. | 7 Days |
You can manage or delete cookies through your web browser settings at any time. However, removing essential cookies (session cookies) will require you to log in again each visit and may affect certain platform features. Analytics and preference cookies can be disabled without impacting the core functionality of bento123.
Bento123 does not use cookies or tracking technologies to monitor your activity on other websites outside our platform. Our tracking is strictly limited to the bento123.wine domain only.
As a bento123 member and a Malaysian citizen or resident, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA) and bento123's internal policies. The following outlines your rights and how to exercise them:
You have the right to request a copy of all personal information bento123 holds about you. We will provide this data in a readable format within 14 working days of receiving your request.
If any personal information held about you in bento123's systems is inaccurate or out of date, you have the right to request a correction. Contact our support team and we will process the update within a reasonable timeframe.
You may request the deletion of your personal data upon account closure, subject to the minimum record-keeping obligations required under applicable Malaysian law.
Under certain circumstances, you have the right to request that bento123 restrict how we use your data — for example, while you are disputing the accuracy of your data or while a complaint investigation is in progress.
You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another service provider, where this is technically feasible.
You have the right to object to the processing of your data for direct marketing purposes at any time. Contact bento123 customer support and we will stop using your data for that purpose immediately.
To exercise any of the rights above, contact the bento123 support team via live chat or email at support@bento123.wine. We may need to verify your identity before processing any data-related request. All requests will be processed within 30 business days. Repeated or unreasonable requests may be subject to a nominal administrative fee.
Bento123 does not retain your personal data longer than necessary. Our data retention periods are based on operational requirements, legal obligations and the platform's legitimate interests.
For as long as your bento123 account remains active, we retain all account information, transaction history, and gaming activity data. This information is necessary to properly manage your account and deliver a consistent service.
When your bento123 account is closed, we retain data for the following periods:
Data that has passed its designated retention period will be securely deleted or anonymised in accordance with bento123's internal procedures. Anonymised data may be retained for statistical and analytical purposes without being traceable to any specific individual.
If you have any questions, concerns, or complaints regarding how bento123 handles your personal data, we encourage you to reach out to us directly. We take every privacy-related complaint seriously and are committed to resolving them fairly and transparently.
When bento123 receives a privacy-related complaint, we will:
Bento123 reserves the right to update this privacy policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer. Material changes will be communicated to members via an in-platform notice or email at least 7 days before taking effect. The "Last Updated" date at the top of this document always reflects the most current version.
This Privacy Policy was written with a genuine commitment to transparency about how bento123 handles your data – not merely to satisfy legal requirements. Your trust in bento123 is something we do not take lightly, and every decision we make about your data reflects that commitment. Thank you for taking the time to read this document in full.
Answers to the questions most frequently asked by Malaysian members about privacy and data protection at bento123.
Bento123 is committed to protecting the privacy and data security of all Malaysian members. We use 256-bit SSL encryption, comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and ensure your data is only used for legitimate, stated purposes. All financial transactions are processed through licensed Malaysian payment channels – Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX. Your data is never sold to any third party for marketing purposes.
For further enquiries or to exercise your privacy rights, contact us at support@bento123.wine or via 24/7 live chat within the bento123 platform. You may also read our Terms & Conditions us for full details on platform usage.
Register your bento123 account today with full confidence that your personal and financial data is protected to the highest standard. Enjoy Sports Betting, Live Casino, and slots with peace of mind — we handle security and privacy so you don't have to.
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